newegg package not delivered

~Newegg Support. Eventually i got in touch with this James person who told me sorry but we aint refunding or sending you anything, i demanded to speak with their supervisor and never got a reply from them. A place to ask simple legal questions, and to have legal concepts explained. To make things worst the apartment complex where i live has 0 cameras so i have no hard evidence of this issue just an unsigned package stolen or never delivered. Now granted it's not entirely on Newegg, each shipping company is going to have their own policy, but it still sucks at the end of the day. We'd like to look into this for you and provide you with any other options that may be available. The merchant said it was delivered, I contacted them on date, date, and date, and they won't refund me my money or send a replacement. Although Fedex stated in their report that was left at the door. I rarely recommend newegg to customers any more due to shipping issues like this one. In my specific case, Newegg shipped through DHL. I immediately called the customer service line and started a help ticket, went into a local branch to escalate, and was told that the GPS info indicated the package was properly delivered. 3. So when the day came i waited all day for the package, however, the package never came to my home. Newegg: This is the fastest way for you to get this item now. FYI — According to UPS it is in their contract with NewEgg that UPS is not allowed to leave the package, or allow you to sign for it on the info-notice and have it delivered to a neighbor or the office in an apartment building / development complex. I think the Newegg express is broken… When your product is “Out for Delivery” 3 days in a row and is not delivered there is a problem. Lenovo ThinkCentre M82 Desktop Computer Package 22" Monitor | Intel Core i5 3rd Gen | 16GB |2TB Hard drive | 1080p External Webcam, Windows 10 Home. I would recommend trying to get a refund and then buy parts from Amazon (they also have an easier return process for DOA parts). If your package was lost during shipping, please contact Customer Service 2 days after your order was supposed to have been received. I thought also that it was kinda shady that everyone is having issues with their packages too, but the problem is that no one can catch this guy without monitoring the ups/fedex guy drop times. The shipping time does not begin until the order is picked up by the shipping courier and scanned into their system. Somebody in your complex should order a spring loaded glitter bomb and then just sit back and wait to see which tenant winds up all sparkly. Do NOT delete this post - Instead, simply edit the post with the requested information.. Report Inaccuracies Here | [GitHub] (https://github.com/ianpugh/LocationBot2.0) | Author | LocationBot Statistics (Not Mobile Friendly) | LocationBot v2.1.1, Stolen/Not delivered Package sent by NEWEGG. https://github.com/ianpugh/LocationBot2.0, LocationBot Statistics (Not Mobile Friendly). sadly is against their policies to record in the hallways or public doors, as i got to know because of the kids messing about one time. The purchaser's recourse is to work with the vendor and the vendor's recourse is to work with the courier. They continued to tell me that it's extremely rare for them to make the mistakes I was insinuating and it was unfortunate about my luck. Also, I know I'm 2 months late but what was the outcome TC? So newegg was blacklisted from the company's list of preferred vendors. Orders will automatically void in 14 days from the order date, provided that our system can obtain a successful credit card reauthorization on the 7th calendar day. If it was delivered, all you have to do is say it's not your signature and continue. Orders placed on Friday after the deadline will be delivered on Monday or the next business day, which ... Our carriers usually do not pick-up or deliver packages on weekends or holidays. I thought PayPal would cover you if it's over $750 with no signature? Not a lawyer, computer tech. i'll take your advice, after this incident i really would rather not have to deal with them either to be honest. Does anyone have any experience with lost package claims from Newegg. Do not assume the item is undamaged because the packaging does not show signs of damage. We will then give it to the correct carrier, but it can show 2-3 days of no transit when you go to track it. We then had a few back - and - forths where I was told that there were several reports from my neighborhood of missing packages that they had attributed to theft and therefore I was just another. shows “delivered” when you track it, but you have not received it. If you discover concealed damage, stop unwrapping or un-packaging the shipment and notify our customer service department immediately. No refunds/2nd order. All orders take 1 business day to process before shipping out. No need to wait for every minute to receive phone call from delivery partner. Now let me begin by saying i live in an apartment complex with no access to a door for delivery because im in the bottom floor, and the delivery door is at the 1st floor which is always locked unless the person of delivery is called via telecom and physically comes to the door and opens it or they know the tenant's pin to enter. If a carrier receives a package that is not theirs, they will return it to our distribution center, but it will not likely show any tracking events. At this point PROMPTLY call and ask to review the proof of delivery, and say it wasn't you, you didn't receive it, and you want to continue the chargeback. If your package was lost, damaged, delivered incorrectly, or tampered with while in transit, please contact Customer Service within 3 business days of delivery. The vendor has an obligation to deliver a product to the purchaser. They can (and obviously usually always do) contract out the delivery to a courier. Reading this just made my day. Please contact Newegg Customer Service for assistance. I knew there had to be a way somehow to fight this back. I could have refunded it and bought from Amazon and had it in one day. Check Newegg order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. Paypal has declined my claim as well because they had proof of delivery and Fedex sent me a copy of the report as well. Newegg.com does not process orders during the weekend. Not a lawyer. The thing is, I was the main point of contact when it came to packages, mail, etc and it certainly wasn't my name on the supposed delivery confirmation. The burden of proof is on them. Your bank will put a credit on your card statement, and go through Visa to file a chargeback. They'd claim that it was signed for by someone (not me) in the mailroom. It is not. If the merchandise appears to be damaged, please refuse delivery of the item and notify our customer service department immediately. You will know exactly when it will be delivered. Helpful tips on receiving a package & International orders Locate your package as soon as possible. It doesn't matter if you paid with Paypal, file it with your credit card company, not Paypal. So after an excruciating 2 months of having to deal with Newegg, Fedex, BBB and Paypal to recover my money or the purchased items for my new computers, Newegg has decided not to grant my claim. Press J to jump to the feed. I bought 2x computers (all in pieces) for my wife and I through Newegg because i had used them before and their ETA were on point. Do you have any windows pointing out? If the delivery person refuses to allow you to inspect the merchandise, ask him or her to wait while you contact their office or customer service department. If your package is missing, please check around your delivery location, and report any missing packages to our customer service department immediately. I kept track of the delivery status, and package was labeled as "delivered" a few days later and was not there. Paypal has declined my claim as well because they had proof of delivery and Fedex sent me a copy of the report as well. But as someone who used to deliver packages for fedex, 99.9% of the delivery drivers don't even look to see what's in the package or have any interest in possibly losing our jobs over stealing a possibly worthless package. Newegg would always like for your packages to be delivered ASAP. I don't know what to do, a friend recommended doing a home insurance claim but that'd increase my insurance for almost $100 permanently and is just so not worth it. In the event that you have signed for a shipment and you subsequently find there to be damage that was concealed by the packaging, do not throw away the packing materials or cartons or there will be no basis for a claim to file on your behalf. Please inspect your package right way (open shipping/retail boxes to inspect their contents), before signing for the delivery. For example, if the order is placed with Next day delivery, the package will be received the next business day after the order ships, not the day after the order date. The tracking info I got from Newegg for my new monitor says that it was delivered today around 1:00. Excuses for the past 2 days are “Business is closed” … Delivery attempt at 8pm and 7pm…. Your package was sorted into the wrong trailer. Refused shipments are treated as a regular return (7-10 business days to process upon arrival). Did you pay using a credit card through paypal? Package said delivered but my roommate who was home all day stated otherwise. Look, I sympathize, but the retailer has done their part. Paypal just sat back and let me deal with them with the excuse that they had a written proof of delivery. Is there anything i can do to fix this issue? Anyway I contacted Newegg who is going to file a claim for it. 3/26 - … Newegg has decided not to grant my claim. Not … Please note that the shipping timeframe does … I see your point, but its goes both ways. Newegg, a high-end tech e-tailer, announced a new shipping option that allows customers to choose one of FedEx's 2,500 locations for pickup within 5 days of delivery, reported PYMNTS.com last week. Good to know your side of the story. Do NOT buy from Newegg, they are the worst and lie. Newegg philosophy: 3 day delivery does not include 2 days it take to get in mail! Newegg strives to make sure your packages come to you in a timely manner and our system provides the best-estimated date at which your package should arrive so long as it is shipped out within a certain timeframe. You will win. But it all smells like someone scam or stole my purchase. They will continue the chargeback and you will win. The priority of delivery within the method of shipment chosen is determined by your local FedEx hub. I got so frustrated one time that I even offered to let someone from the company come in and search the place. Now when i call regarding that claim they refuse to even discuss matters with me anymore and hang up, literally. You probably have a neighborhood thief. Newegg ship either via UPS delivery or FedEx. UPS says they dropped off my ECS H61H2-M2, which was $15 AR, on my porch, but it is not there. Please feel free to email us at wecare@newegg.com with your order number and details. Delivery times are measured in business days. If you encounter any delivery issues, please contact Newegg Customer Service. With many packages going missing, it sounds like a thief, most likely not a driver for a delivery service, IMO, but a resident. Not even legal advice. i sign for regular mail with absolutely no value aka advertisement. If you did, you can file a chargeback. will definitely send you all the info i got so far with this claim. If FedEx is holding them, please contact FedEx. We use cookies on our websites for a number of purposes, including analytics and performance, functionality and advertising. 2. Also, KEEP IT SIMPLE when filing the chargeback. I recently had a similar issue with USPS. A couple days later with persistent calls to USPS I finally received a call back asking if my package had been delivered yet. Paypal basically cleaned their hands with the fact fedex claimed that i took the package when i did not and BBB (best business bureau) says that because the newegg company attempted to work with me the case is now close on their end. Locate your package as soon as possible. So after an excruciating 2 months of having to deal with Newegg, Fedex, BBB and Paypal to recover my money or the purchased items for my new computers, Newegg has decided not to grant my claim. It appears you forgot to include your location in the title or body of your post. Please contact FedEx at 1-800-GO-FEDEX to obtain further status on your package(s). Contact seller for status and recieved an email saying item is on backorder and is expected to arrive in early to mid may. If your package is missing, please check around your delivery location, and report any missing packages by selecting the lost button online or by contacting our customer service department immediately if you cannot file the claim online. Yup, they certainly don't make mistakes. To better explain my situation, let me begin from the very beginning. If so, file a chargeback with your credit card company if this was within the last 120 days. Helpful tips on receiving a package. Eventually, it stated that my package would be delivered on 07/21/2020. All the material from Newegg is shipped from the USA. Pretty amazing considering how adamant they were that it was stolen or fraud on my part. The note said " Left at door " with no signature required, also mind you i live in an apartment complex so for all i know it was left for the dogs to chew on at the 1st floor maintenance door. The main package which would include basically all the other components valued around $2,500 was never delivered to me. Newegg strongly recommends sellers processing orders within 2 days. And they may not notify you of that until the replacement actually arrives at its destination that the investigation has concluded. After i spoke with other residents i noticed they had similar issues with their deliveries and it looks like either someone is stealing them or the delivery company is underhanded and keeping them because they were marked as no signature needed for whatever reason. After delivery, please read all included documentation and/or contact the manufacturer directly to … Meanwhile i was working with Newegg and the claim on their side i had to file a police report, the officer was unable to find basically anything regarding the stolen property and it was left at that. My father is retired and was home all day and said it was never delivered. Legally Newegg is responsible until the package is delivered. Newegg denies having received my return despite delivery confirmation and refuses to refund I returned a hard drive to Newegg via USPS Priority Mail 2-Day, with delivery confirmation showing it's been delivered to someone at the warehouse on March 15. If you intend to refuse delivery, please contact us beforehand so that we can make sure you are refunded in a timely manner. /s. ), the sales agreement or contract with the customer hasn't been met. After 1 month of run around Newegg decided to shutdown my claim without any notifications or emails i had to find out by calling corporate because the middle man i was working with did not even had a reason why was denied. Do not sign for or accept delivery of any packages that are visibly damaged without first inspecting their contents. Why were the items in my order shipped individually? FYI I used whatever the Newegg standard shipping is. All orders are subject to a processing time of 1-2 business day prior to shipping. - Lost package - Not taken care of. Hi Belliax, We're sorry to hear that one of the packages from your recent order was stolen. they blacklist me and told me to fuck off after i kept insisting for them to issue a claim and investigate the matter. If for any reason there's an issue with delivery (stolen package, lost, etc. Newegg. But then, I don't get out much. 1. Thanks for reaching out to me. Do not assume the item is undamaged because the packaging does not show signs of damage. UPS makes deliveries to the specified regions via UPS 2nd Day and UPS Ground. wow, ok i'll definitely give it a try before i claim my insurance then. Did you pay for this on a Visa credit card (not debit)? If your package is missing, please check around your delivery location, and report any missing packages by filing a claim. Taken from Newegg claim #339625 Order a graphics card for $570 on their website approximately the third week of July. This item currently shows in stock. Regardless of who the thief is, why should Newegg cough up for what FedEx claim is a delivered package? Don't give all of this backstory. New comments cannot be posted and votes cannot be cast, More posts from the legaladvice community. It seems that Newegg does not understand normal business hours. I ordered a motherboard, power supply and graphics card and for a while the package was stuck in Baldwin park, ca just sitting in the facility from what i saw. i can't understand that yet, if u can explain it in a way that makes sense please go right ahead. That's all you need to report. Stolen/Not delivered Package sent by NEWEGG. The shipping company also halted package pickups for Macy's, L.L. Bean, Hot Topic and Newegg, The Wall Street Journal reported Wednesday, citing … ; Please inspect your package right way (open shipping/retail boxes to inspect their contents), before signing for the delivery. Exactly. My experience with missing shipment from Newegg:An investigation into it can take up to a week after being reported, maybe longer during the busy holiday season. There is no contract between the courier and purchaser. These are Newegg’s General Shipping Terms that apply to all shipping options. They are just… BAD now. Please check with us for options before refusing delivery. My wife works at home so i can confirm that it was never delivered or attempted to be delivered. I did not put much thought into it but my 1st and 2nd package came through with no issues after a week and half of waiting, which by the way was 2x HDDs and 2x Power supplies. 3/25 (11PM) - seller emails that package has already shipped. The direct phone number for the shipping company is included in the shipping notification email. I only bought because it was 20 bucks cheaper… and now I have 50 bucks worth of headaches and unprotected files not backed up.

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